Terms & Conditions
Please read the following guidelines carefully before placing your order to ensure the best possible result for your custom artwork:
Subject Matter: Each ornament or artcard is limited to one (1) pet only.
The Process: Once your order is placed, our team will contact you via Email or WhatsApp to collect your reference photos.
Photo Requirements: To help our artists capture the best likeness, please provide 3–4 clear, high-resolution photos taken in natural lighting.
Lead Time: Quality art takes time! Please allow 2–3 weeks for completion and delivery after your photos have been confirmed.
Artistic Impression: Each piece is an artist’s impression. While our artists strive to capture your pet’s specific features and character, please understand that these are hand-painted interpretations, not photographic replicas.
Final Sale: Due to the personalized nature of custom commissions, no changes, modifications, or refunds are allowed once the artist has begun the work.
Delivery: All orders include delivery via Smartpac. Tracking information will be provided once your ornament is on its way.